The Medibank OSHC App

Our app makes it easy to view your cover details, make contact with a health advice line and find a health provider.

Introducing Online Doctor

With Online Doctor, you can have an online consultation with a qualified medical doctor through the OSHC app. Plus, Online Doctor will send your bill directly to us.+

Medibank's Online Doctor
Two screenshots of Medibank's 24/7 Health and Support Line

Health Advice 24/7

Get direct access to our 24/7 Health and Support Line, which offers medical assistance from a registered nurse, mental health support, counselling and interpreter services.

Make claims on most services anytime, anywhere

Process claims on most medical services with your phone at a time that’s convenient for you. Plus, you can view your online claims history at a glance.

A student using their phone overlaid with a screenshot of the app
Close up of someone using their phone overlaid with a screenshot of the 'Find a health provider' section of the app

Find a provider who bills us directly

Find doctors who bill us directly which saves you time in not having to make a claim. Just present your membership card (physical or digital) when you attend your appointment. 

Out-of-pocket costs may apply. *

Digital Membership Card

Turn your smartphone into your membership card. Your digital card holds all the details of your cover. Just make sure you have a photo ID to confirm your identity when presenting your digital card.

A student having an eye exam overlaid with a screenshot of the digital membership card function of the app
Two screen shots of the app; the 'Your cover' section and the 'My details and settings' section

Manage your health cover, in your hands

Check your cover information, update your personal details and extend your cover when you’re on the go.

Translation function for simplified Chinese

Some features are translated into simplified Chinese.

Two screenshots of the app translated into simplified Chinese
Envelope icon

Policy Certificate

Whenever you need your policy certificate, you can easily email it to yourself via the app.

Information icon

Guides and Articles

Information on staying healthy, what to do if you get sick and how to raise a refund request.

SIM card icon

Device Requirements

Requires iOS 11 and later or Android 7.0 and later. Compatible with iPhone, iPad and iPod touch.

+Waiting times may vary depending on doctor availability. Online Doctor is offered on a trial basis and may be discontinued at any time. For privacy reasons, Partners and Dependants on a policy may not access Online Doctor through the OSHC app.

*A Medibank OSHC direct billing provider has an agreement with Medibank to send the bill directly to us.  This is to help reduce or eliminate the upfront payment you would normally be required to make at the time of your appointment. Depending on the Doctor you see, you may on occasion experience an 'out-of-pocket' expense which is not covered by Medibank.  Please ensure you confirm any 'out-of-pocket' expenses you may have to pay prior to your consultation by contacting the direct billing clinic. Remember to take your Medibank OSHC membership card and photo identification, such as your student ID card with you to your next appointment.

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.