24/7 Student Health and Support Line

The care you need, when you need it

We're always looking for ways to help our members, that’s why eligible OSHC members have access to the 24/7 Student Health and Support Line.

Medibank OSHC members can call 1800 887 283 any time of day or night to access a range of support services on offer in around 160 languages.

Medical assistance from a registered nurse

A registered nurse will advise you on the most appropriate care needed for your Condition, and if required direct you to a specialist or practising physician.

Stress and trauma counselling services 

You will be connected to a qualified counsellor for an initial discussion over the phone. The counsellor will help you develop strategies to move forward and may suggest an appointment with a qualified professional in person for further assistance.

Interpreter service

If you need interpreter assistance, call 1800 887 283 and tell them your name and preferred language. 160 languages available. This service is available 24 hours, 7 days a week and does not have to be for a medical service.

Emergency legal advice

Where you require emergency legal assistance, we can connect you to a lawyer or expert in the relevant area of law, e.g. help on landlord issues, infringements, rental agreements.

Travel document assistance

You can get support with travel document issues, such as guidance on lost passports and cancelled visas.

Living in Australia support

Be supported as you adjust to life in Australia by accessing information on living here, e.g. help on banking, transport, cultural and safety information.

Health system navigation

Get help locating service providers within Medibank’s Members’ Choice and Direct Billing networks, as well as health providers and hospitals outside of our networks.

Family and friends message service

You can get support with travel document issues, such as guidance on lost passports and cancelled visas.

Learn more about Australia's healthcare system

If you need medical attention while you’re in Australia and you don’t have health cover it can be very expensive, whether you’re treated in the public or the private healthcare system. Find out more about the differences between the private and public healthcare system.