Online Member Services Security Information

Medibank OSHC is committed to ensuring the security of the information you provide us via Online Member Services (OMS).

Login ID and Password

Access to OMS is controlled using your login ID and password. Please make sure that you keep your login ID and password secure, as any action performed on OMS using your login ID will be treated as yours. If you think someone else may know your password, you should change your password as soon as possible.

Updating your account details

If you need to update your account information, we request that you do so by logging into your Online Members Services account or calling us on 134 148.

Medibank OSHC will NEVER:

call or email you asking you for your OMS login ID or password.

send you an email asking you to verify your online member details. Any email asking you to verify or confirm your account details or using a similar form of words, is most likely a phishing scam.

We take Online Fraud very seriously. If you think you may have revealed your security details in any way please contact us immediately on 134 148.

What is 'Phishing'?

Phishing is the act of attempting to gain information such as usernames, passwords, and other personal or sensitive information by acting as a trustworthy organisation via electronic communication. Phishing often directs users to enter details on a fake website which looks and feels almost identical to the legitimate one.

If you think you may have received a phishing email, please forward the entire email with full header information (some email clients allow this with an option of sending as an attachment) to

Security tips

You can help make your online experience more secure by following some basic steps:

Make sure you are using the most recent version of your web browser with the latest security patches applied.

Install all security updates for your operating system supplied by its maker.

Ensure that you have up-to-date anti-virus software installed and working on your computer.

Make sure that you log out properly and close the browser window when you have finished.

For more simple steps to protect your personal details, visit the Australian government website at