Frequently Asked Questions

Frequently Asked Questions (FAQs)

With Australian borders re-opening and international students returning to Australia once again, we want to ensure that Medibank Overseas Student Health Cover (OSHC) members stay informed, by having access to the information you need.

We’ll outline what we know about this virus, point you towards sources with up to date information and advice, plus take you through general hygiene tips to help reduce the risk of infection. We’ll also take you through the frequently asked questions about what is included in your Medibank OSHC.


Contact Us

Questions about COVID-19 and your Medibank OSHC not answered in these FAQs? 

Coronavirus Health Information Line

Call 1800 020 080 if you are seeking information on coronavirus (COVID-19). The line operates 24 hours a day, seven days a week. Or call on 131 450 if you require translating or interpreting services.

Support for Medibank OSHC members

Need other support? You can call 1800 887 283 anytime for health advice from a registered nurse, counselling services, emergency legal advice, travel document assistance, interpreter service and more.

While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information.