Please read the terms, conditions, notices and disclaimers below known as the "Terms and Conditions". Your use of, and/or access to, the site constitutes your agreement to these Terms and Conditions.
We reserve the right to amend the Terms and Conditions at any time. Since you are bound by these Terms and Conditions, you should periodically refer to them in this document and elsewhere on the site.
All information, text, material, graphics and advertisements on the Site ("Content") are Copyright © 1998 - 2017 Medibank OSHC, a business of Medibank Private Limited ABN 47 080 890 259, its related bodies corporate, its suppliers and/or licensors unless expressly indicated otherwise on the Site.
The Content is protected by Australian and international copyright and trade mark laws. You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this Content in any way except as expressly provided for on the Site or expressly authorised in writing by us or our Affiliates. Strictly on the condition that you keep all Content intact and in the same form as presented on the Site (including without limitation all copyright, trade mark and other proprietary notices and all advertisements), you may:
All trade marks displayed on the Site are trademarks of Medibank OSHC, its related bodies corporate, or their respective owners. Nothing contained on the Site should be construed as granting any licence or right of use of any trademark displayed on the Site without the express written permission of Medibank OSHC, the relevant Medibank OSHC affiliate or third party owner.
Some of the logos may be available to you to place on your own web site as a hyperlink to the relevant Medibank web site, but such use requires the express written authorisation of Medibank OSHC or the relevant Affiliate, and any use must be in accordance with the trademark usage guidelines of the relevant trade mark owner.
The Site contains hyperlinks and other pointers to Internet websites operated by third parties. These linked websites are not under the control of Medibank OSHC, and Medibank OSHC is not responsible for the contents of any linked website or any hyperlink contained in a linked website. Medibank OSHC provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Medibank OSHC or its Affiliates. You link to any such website entirely at your own risk.
The Competition and Consumer Act 2010 and similar State and Territory Legislation in Australia may confer rights and remedies on you in relation to the provision by Medibank Private Limited and its related bodies corporate of goods or services on the Site which cannot be excluded, restricted or modified ("Non-excludable Rights"). Medibank OSHC does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute.
Except as provided for by the Non-excludable Rights:
Although all of our general health content is researched thoroughly, the accuracy, currency and completeness of the information available on our web site cannot be guaranteed and is in no way a substitute for medical advice from a health professional. Content on our site is not intended to be used to diagnose, treat, cure or prevent any disease, and it should not be used for therapeutic purposes. The user is responsible for assessing the accuracy and relevance of content. This disclaimer is attached to all of our content.
Under no circumstances (including but not limited to any act or omission on the part of Medibank OSHC) will Medibank Private Limited or its related bodies corporate be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the Site or any Content. You expressly acknowledge and agree that Medibank Private Limited or its related bodies corporate does not exert control over users of the Site (including individuals referred to on the Site as guests and experts) and is not liable either for their opinions or their behaviour including any information and/or advice and any defamatory statements or offensive conduct.
To the fullest extent permitted by law, Medibank OSHC's liability and the liability of its related bodies corporate for breach of any implied warranty or condition which cannot be excluded is limited at the option of Medibank Private Limited and its related bodies corporate to the following:
The Australian Government requires all health insurance providers and members to incorporate a program of fraud control as part of their overall risk management strategy. Our objective is to minimise loss from fraud so that we can maximise the amount available for benefit payments to you.
We use an independent firm and our own teams to investigate suspected instances of fraud. Our aim is to recover any money and, more importantly, deter further fraudulent behaviour.
The easiest way to help is to simply be aware of what you are being billed for. Make sure the dates of service are correct and that you received the treatment recorded. It is also important to treat your member card like a credit card, and not to leave it with any provider. If your card is lost, please report it to us straight away.
If you have reason to suspect fraudulent activity, please call us on 134 148 or email us at firstname.lastname@example.org. You can choose to remain anonymous but please be assured that we follow high standards of investigative practice and always protect the interests of all parties.
We will advise you from time to time of the transactions our Online Member Services will enable you to perform.
In order to access our Online Member Services, you must be a policy holder with Medibank OSHC and be registered for Online Member Services with a password.
These services include but are not restricted to:
Before you can access Online Member Services, you will need to purchase an OSHC policy, register your details and choose a password, by following the procedure set out in the 'apply for cover' page of www.medibankoshc.com.au. You must also confirm that you have understood and agree to these Terms and Conditions for use of Medibank's Online Member Services portal (Conditions of Use).
You must take reasonable care to keep your password confidential. If you decide to tell someone your password, they become your nominee and are subject to these Conditions of Use. You will be responsible for any transactions they make as your nominee. We recommend that you do not record your password. If you do so, you are responsible for keeping any records of your password secure and protected, and separate from any records of your membership number.
Use of Online Member Services may be subject to transaction limits. These may be imposed by us or by other parties involved in any transaction. These include:
You are liable for all transactions carried out by you or by anyone carrying out a transaction with your authority or express or implied consent, regardless of when the transaction is processed to your account.
You should check your statements and records carefully. If you believe a transaction is wrong or unauthorised you should contact us immediately.
The registration and use of Online Member Services is subject to these Conditions of Use in addition to any specific terms to which you agree on registering for Online Member Services.
We will make all reasonable effort to ensure that the Site is available 24 hours a day, seven days a week. However, electronic services are subject to interruption or breakdown. Therefore, access to our website is offered on an "as is" and "as available" basis only.
This agreement will be governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales. If any provision of this agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the agreement, which will continue in full force and effect.
All rights not expressly granted herein are reserved.
Your use of this web site indicates your agreement to be bound by the Terms and Conditions.
Last updated: May 2016.